Noida Airport Hotels
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Where India takes flight.

A dual-brand hotel campus at Noida International Airport, Jewar: an opportunity to build a hospitality ecosystem for India’s new global gateway.

Flight
GRT 2027
Class
First class
INDIA JEWAR
From
India74 airports (2014)
To
Jewar165 airports (2026)
A stronger today.
A brighter tomorrow.

A consortium of GRT Hotels & Resorts and BBM Bommidala Group, with Hilton as brand franchisor.

GRT Hotels & Resorts BBM Bommidala Group Hilton
350keys across two Hilton brands
300,000sq. ft. total development area
35,000sq. ft. banquets & events
36months from award to opening
₹494 Crtotal development investment
01The consortium

A strong regional player. A diversified Indian group.

GRT Hotels & Resorts has been building and running hotels since 1998, backed by a group with interests from jewellery to renewable energy.

22hotels
8in pipeline
1,900+rooms
35restaurants
16bars
14spas
2,500+team members

Global brand partnerships

Radisson Hotels Hilton Marriott International
A GRT hotel at dusk

The diversified strength of the GRT Group

Diversified strength. Hospitality expertise. One long-term commitment to Jewar.

Diamonds & jewellery
Education
Logistics & warehousing
Renewable energy
Ethanol production
BBM Bommidala Group

A proven partner in airport travel retail.

BBM Bommidala Group is a diversified Indian enterprise with a 120-year legacy and a strong global presence, including deep expertise in airport travel retail across 29 airports in India and internationally, and comprehensive knowledge of airport ecosystems, regulatory frameworks and operational requirements.

120years: a legacy of trust and growth
84+countries: a global presence
29airports: proven travel retail expertise
Duty free and travel retail inside an airport terminal

Airport travel retail capabilities

Diverse retail formats

Duty free, F&B, specialty retail and convenience.

Understanding traveller segments

Domestic, international, transit and transfer passengers.

Airport operations expertise

Integrating with airport systems, security protocols and airside operations.

Regulatory know-how

Familiarity with AAI, Customs, DGCA and other airport regulatory frameworks.

Technology and digital systems

POS, inventory, security and data integration with airport systems.

Collaborative approach

Proven experience working with airport operators, regulators and global brands.

Proven global airport expertise

Hilton airport hotels. Trusted worldwide, ready for Noida.

A global leader in airport hospitality, connecting millions of travellers to exceptional stays at the world’s leading airports.

A Hilton airport hotel entrance at sunset
140+countries & territories
7,800+hotels worldwide
50,000+airport rooms globally
200M+Hilton Honors members
100+years of hospitality expertise

Proven experience

Operating hotels at major international airports, including Chicago, New York JFK, Los Angeles, London Heathrow, Frankfurt, Munich, Bengaluru and Singapore.

Diverse traveller segments

Business, transit, leisure, crew and airport staff.

Consistent performance

Trusted brand, quality and safety standards.

Global distribution

Hilton Honors and industry-leading reservation systems.

Featured Hilton airport hotels

Hilton Zurich Airport
Hilton Zurich AirportZurich, Switzerland
  • 323 rooms, about 2 km from the airport
  • Airport shuttle, meetings & events
  • Multiple dining options
Hilton Geneva Hotel and Conference Centre
Hilton Geneva Hotel & Conference CentreGeneva, Switzerland
  • 496 rooms, close to Geneva Airport
  • Airport shuttle, large conference facilities
  • Multiple dining options
DoubleTree by Hilton Bengaluru Airport
DoubleTree by Hilton Bengaluru AirportBengaluru, India
  • 304 rooms, India’s largest DoubleTree
  • About 9 km (15 min) from the airport, with shuttle
  • 9,000+ sq. ft. meetings & events
License for hotel facility at Noida International Airport

A stronger partnership for a landmark opportunity.

Delivered on a design, build, finance, operate and transfer basis by a consortium that brings hospitality and airport-ecosystem strength together.

GRT Hotels & Resorts
  • Hotel development experience
  • Hotel operations and guest experience
  • Revenue management and hospitality talent
  • Proven track record across 22 hotels and growing
BBM Bommidala Group
  • Diversified enterprise across multiple businesses
  • Infrastructure, warehousing and logistics capabilities
  • Airport travel retail experience and global business networks
  • Strong financial strength and long-standing stakeholder trust

Why this consortium works

Complementary capabilities

Hospitality expertise meets infrastructure and airport ecosystem strength.

Shared investment & risk

Aligned interests for long-term success.

End-to-end execution

From design to operations under one integrated platform.

Long-term value creation

Supports the growth of Noida International Airport and the region.

Strong governance

Joint decision-making and clear accountability.

Who does what

Responsibilities across the design, build, finance, operate and transfer model.

AreaKey questionResponsible partyKey activity / deliverable
01Development & deliveryWho designs, constructs and delivers the project?SPV (GRT × BBM)Design, obtain approvals and deliver the project on time, quality and within budget.
02FundingWho provides equity and arranges debt?SPV (GRT × BBM)Arrange equity and debt, manage financial close and ensure ongoing funding.
03Hotel operationsWho manages the hotels?GRT Hotels & ResortsOperate both hotels, drive performance and deliver exceptional guest experiences.
04Brand, distribution & loyaltyWho provides brand, loyalty and global distribution?Hilton (brand franchisor)
  • Brand license and global distribution
  • Hilton Honors loyalty program
  • Brand standards and design guidelines
  • Quality assurance and regular audits
05Project governanceWho makes decisions and resolves delays?SPV Board (GRT × BBM)Provide strategic oversight, make key decisions and resolve challenges in a timely manner.
06PerformanceWho is accountable for operating and financial targets?GRT Hotels & ResortsDeliver occupancy, ADR, RevPAR and GOP targets and ensure long-term value for all stakeholders.
02The destination

Uttar Pradesh. India’s next great hospitality destination.

Timeless culture, extraordinary experiences and endless opportunities, now with a global airport at its doorstep.

A destination wedding set against a palace
Weddings

Iconic celebrations. Unforgettable moments.

Magnificent venues, royal heritage, living traditions and seamless hospitality for destination weddings of global scale.

  • Palaces & heritage venues
  • Bespoke experiences
  • Large-scale celebrations
A speaker addressing a large conference
MICE

Big ideas. Bigger opportunities.

World-class infrastructure, seamless connectivity and unique cultural backdrops for global meetings, incentives, conferences and exhibitions.

  • Large convention infrastructure
  • Incentive programs
  • Government support
Temples and ghats along a river at sunrise
Faith tourism

A journey of spirituality and discovery.

Sacred cities, living heritage and world-renowned spiritual circuits offering deep, authentic and transformative experiences.

  • Iconic pilgrimage destinations
  • Cultural immersion
  • Year-round demand
Yoga by a river at sunset
Wellness tourism

Rejuvenation in nature’s abode.

Tranquil landscapes, holistic wellness experiences and traditional healing systems for a healthier, more mindful tomorrow.

  • Natural retreats
  • Ayurveda & holistic wellness
  • Longer stays

A growing tourism economy

Strong investment potential.

Excellent connectivity

Air, rail and road.

A diverse traveller base

Domestic and international, and expanding.

Enabling policies

Government support and an investor-friendly ecosystem.

Sustainable, inclusive growth

People, places and prosperity.

The addressable hospitality market at Jewar

Eleven guest segments the campus is designed to serve.

Business travellers
Transit passengers
Airline crews
Leisure travellers
Weddings
MICE & events
Faith tourism
Wellness tourism
Cargo & logistics
MNCs & locals / regionals
Government officials & state heads
03Vision

Where the world chooses to stay.

A world-class hospitality campus at India’s new global gateway, creating lasting connections, unforgettable experiences and a brighter tomorrow. DoubleTree by Hilton with 100 rooms and Hilton Garden Inn with 250 rooms.

Faith tourism

Spiritual journeys, lasting connections.

Wellness tourism

Rejuvenate mind, body and soul.

Experiences

Culture, cuisine and curated moments.

Sports tourism

Play, compete, explore.

Indian soul. Global standards.

A landmark hospitality destination that brings the art, culture and essence of Uttar Pradesh and India to life through contemporary design, while upholding the world-class standards, precision and service excellence of global hospitality.

Inspired by Uttar Pradesh and India

Design that reflects India’s heritage, craft, culture and contemporary spirit.

Built to global standards

World-class quality, precision and operational excellence.

Meaningful experiences

Distinctive stays, dining and spaces that celebrate people and place.

A brighter tomorrow

A sustainable, future-ready development for a new India.

A timeless material palette

Rooted in the textures, colours and craft of Uttar Pradesh and India, interpreted through a contemporary lens.

04The site

Airport Hotel 2, within the cityside airport development.

A three-acre plot beside the operation centre and VIP terminal, close to the passenger terminal and Airport Hotel 1. Site details are as per the RFP.

Site map showing Airport Hotel 2 within the cityside development
Key information from the RFP
PlotAirport Hotel 2 (Cityside)
Plot area3 acres (≈ 12,140 sq m)
Approx. dimensions121 m (length) × 100 m (width)
Maximum ground coverage50% (≈ 65,340 sq ft / 6,070 sq m)
Permissible FAR2.5 (≈ 3,26,700 sq ft)
Building heightG + 5 floors (as permitted)
Plot dimensions 121 m by 100 m

Site access & circulation

Hotel entry and exit for day one, with a future access road for the cityside zone.

Site access and circulation plan

3D site view

Two hotel blocks linked by shared amenities, with separate entries and drop-offs.

3D rendering of the two hotels and shared amenities
Key plan of the site

Hilton Garden Inn

250 rooms, G + 6 floors, 24.0 m.

Shared amenities

G + 2 floors: lobby, all-day dining, meeting rooms, spa, fitness, pool and F&B.

DoubleTree by Hilton

100 rooms, G + 4 floors, 18.0 m.

Contemporary & timeless

Clean lines, natural materials, vertical fins.

Sustainable & efficient

Shading, greenery and energy-efficient façade systems.

Airport-oriented design

A welcoming arrival with a large canopy and landscaped forecourt.

Optimised site planning

Separate entry, exit and drop-off for each hotel.

Integrated campus

Two brands with shared amenities and services.

Future-ready

Designed for expansion and technology upgrades.

Front elevation
Section A-A
Side elevation
05The campus

300,000 sq. ft. where value is created.

More than a hotel: a complete world of hospitality at India’s new global gateway.

Guest rooms180,000sq. ft., primary revenue engine
Public areas35,000sq. ft., restaurants, lounges, guest areas
MICE35,000sq. ft., banquet & meeting
Spa & wellness10,000sq. ft., 3.3%, wellbeing revenue
Back of house40,000sq. ft., operational backbone
350 keysDual-brand hotel
RestaurantsAll-day dining, specialty cuisine and café
≥ 30,000 sq. ft.Ballrooms, meeting rooms and event spaces
Spa & wellnessFitness, spa and wellbeing facilities
LoungesLobby lounge and bar experiences
Business centreFully equipped workspaces
Support spacesRetail, parking, back of house and more
The rooms

Two brands. Distinct experiences. One destination.

350 guestrooms in a 180,000 sq. ft. guestroom block, 60% of the total development area.

DoubleTree by Hilton guest room with airport view

DoubleTree by Hilton

100 rooms

The premium airport experience.

  • Spacious rooms & suites
  • Warm, welcoming service
  • For international travellers, executives and premium leisure
  • Enhanced amenities and F&B choices
60,000sq. ft. guestroom block
600sq. ft. per key (approx.)
Room mix (indicative)
Room typeKeys%
Deluxe room
7070%
Premium room (airport view)
2020%
Suite
1010%
Total100100%
Hilton Garden Inn guest room with work desk

Hilton Garden Inn

250 rooms

The smart choice for today’s traveller.

  • Comfortable, functional rooms
  • For transit guests, crews and business travellers
  • Efficient, contemporary design
  • Reliable experience with essential amenities
120,000sq. ft. guestroom block
480sq. ft. per key (approx.)
Room mix (indicative)
Room typeKeys%
Standard room
18072%
Premium room (airport view)
5020%
Family / long stay room
208%
Total250100%
Modern, comfortable and well-appointed rooms
Superior acoustics and blackout design
Seamless connectivity for work and leisure
Sustainable and efficient design
Designed for transit, business and leisure travellers
Sleep, productivity and wellbeing
Food & beverage

Local flavours. Global travellers.

Seven outlets across both hotels, from a signature Awadhi restaurant to cafés that stay open around the clock.

Banquets & events

A grand destination for every occasion.

35,000 sq. ft. (gross) for weddings, conferences, corporate meetings, product launches, exhibitions and social celebrations.

DoubleTree dedicated meeting spaces
5,000
Hilton Garden Inn dedicated meeting spaces
3,000
Shared MICE and convention facilities
27,000
Total (sq. ft.)35,000
Floor plan of the banquet and meeting spaces
DoubleTree boardroom
DoubleTree meeting spaces, 5,000 sq. ft.Meeting rooms, executive boardrooms and flexible spaces.
Grand ballroom set for a banquet
Shared MICE & convention, 27,000 sq. ft.Grand ballroom, exhibition space, pre-function foyer and divisible halls.
Hilton Garden Inn meeting room
Hilton Garden Inn meeting spaces, 3,000 sq. ft.Meeting rooms, training rooms and breakout spaces.
  • Weddings & social celebrations
  • Corporate meetings & conferences
  • Exhibitions & product launches
  • Private dinners & receptions
  • Flexible, divisible spaces
  • Dedicated pre-function
  • Seamless support
  • From planning to execution
Shared wellness & recreation hub

10,000 sq. ft. of longevity, recovery and active living.

Integrative wellness, a 25 m outdoor pool, a full fitness studio and two pickleball courts, shared by both hotels.

Plan of the wellness hub with pool and pickleball courts
Treatment rooms10 keys
Reception & loungeWelcome, relax, connect
Fitness studioCardio, strength, functional
Yoga & movementBalance, flexibility, mindfulness
Outdoor pool25 m × 8 m with deck
Pickleball courtsTwo professional courts
Reception & lounge
800
Longevity & recovery wellness centre
1,200
Treatment rooms (10 keys)
2,000
Changing rooms, lockers & showers
600
Fitness studio (gym)
1,500
Yoga / movement studio
600
Outdoor pool (25 m × 8 m) & deck
1,800
Pickleball courts (2)
800
Circulation & support
200
Total (sq. ft.)10,000

Integrative wellness and recovery

IV wellness, recovery protocols and personalised programmes.

Outdoor pool

25 m × 8 m with deck and lounging.

State-of-the-art fitness studio

Cardio, strength and functional training.

Pickleball courts

Two professional courts, indoor/covered or open-to-sky.

Yoga & movement studio

Mind-body programmes.

Holistic lifestyle

Nutrition, recovery, movement and active social living.

Shared back of house

One operating engine for two hotels.

40,000 sq. ft. of well-planned, integrated back of house: seamless operations behind exceptional guest experiences.

Efficiency

Optimised shared infrastructure.

Cost effectiveness

Economies of scale.

Sustainability

Resource-efficient operations.

Back of house plan showing dedicated and shared areas

DoubleTree dedicated7,000

  • Main kitchen & satellite prep
  • F&B stores
  • Housekeeping
  • Front office support
  • Brand-specific facilities

Shared by both hotels22,000

  • Central kitchens & food production
  • Laundry & linen care
  • Central receiving, stores & distribution
  • Staff facilities: lockers, dining, training
  • Engineering, MEP & maintenance
  • Waste management & recycling
  • Goods inward, loading bays & service circulation

Hilton Garden Inn dedicated11,000

  • Main kitchen & F&B support
  • Housekeeping
  • Front office support
  • Guest amenities storage
  • Brand-specific facilities
06Engineering, MEP and life safety

Safe, secure, efficient and future-ready.

Designed for airport operations. Code compliant. Integrated systems for seamless and reliable performance.

Cutaway rendering of the hotels showing MEP plant

Indian codes & standards

NBC 2016 and relevant IS codes.

Airport authority requirements

Safety, height, aviation and security.

Hilton brand standards

Technical, MEP and infrastructure.

Sustainable design

Energy-efficient for long-term performance.

Future-ready

For expansion and technology upgrades.

Civil & structural

  • Seismic & wind resilient design
  • Optimised spans, flexible layouts

Mechanical (HVAC)

  • Energy-efficient systems
  • 24×7 reliability with redundancy

Electrical

  • Robust power supply & backup
  • Critical systems for safety & operations

Plumbing

  • Potable, hot & recycled water
  • Efficient drainage and STP

Fire & life safety

  • Detection, alarm and sprinklers
  • Clear evacuation and emergency systems

Vertical transportation

  • Passenger & service lifts (IS 14665)
  • Capacity aligned to peak demand

Kitchen engineering

  • Commercial kitchens to FSSAI / NBC
  • Zoning, ventilation and waste management

IT and ELV

  • Integrated BMS, PMS and guest Wi-Fi
  • CCTV, access control and PA

Accessibility

  • Accessible rooms and public areas
  • Rights of Persons with Disabilities Act

Commissioning & handover

  • Testing & performance verification
  • Statutory and airport approvals

Utility demand (indicative)

~6–8 MWelectrical load
~400–500KLD water supply
~330–400KLD sewage generation
Gas / LPGas per F&B design
Fibrededicated data connectivity
Strength of our in-house project team

Integrated expertise. Disciplined execution.

One team managing projects from concept and design to construction, commissioning and handover, aligned with specialist consultants across every discipline.

Experienced in-house team

End-to-end project management under one roof.

Cost & schedule discipline

Active monitoring for on-time, on-budget delivery.

Quality & compliance

Brand standards, statutory requirements and best practices.

Sustainable built environments

ESG, energy efficiency and responsible construction.

In-house project team

Project management, design coordination, cost & schedule control, quality & safety, commissioning.

Architects

Master planning, architecture and statutory design.

Interior designers

Interiors, FF&E and styling.

Landscape architects

Landscape design, exteriors and outdoor experiences.

MEP consultants

Mechanical, electrical, plumbing, fire & life safety, energy efficiency.

IT consultants

Networks, guest technology, security and systems integration.

F&B designers

Restaurant and bar concepts, kitchens and culinary infrastructure.

Spa designers

Wellness concepts, spa design and treatment rooms.

0736-month delivery programme

A realistic, well-structured path to opening.

Disciplined execution from project award to handover and operational opening in month 36.

Key activityCritical pathMilestone

Key dependencies

Statutory and airport clearances
Design approvals (Hilton)
Long-lead equipment procurement
Utility infrastructure readiness
Interface with airport operations
Testing, commissioning and regulatory inspections
08Destination

The investment case.

Stronger returns. Greater opportunities. A lasting impact.

Two distinct brands. One integrated campus.

Project summary for the dual-brand hotel development.

Night rendering of DoubleTree by Hilton and Hilton Garden Inn with a shared porte-cochère
₹494crore total development investment
350rooms total proposed inventory
₹1.41crore investment per key (approx.)
40%equity contribution
60%debt financing
₹197.6crore equity amount
₹296.4crore debt amount

The equity is proposed to be contributed through the BBM–GRT SPV, subject to the final funding arrangements.

Development cost breakdown: ₹494 crore

A fully integrated 350-key campus including rooms, MICE, F&B, shared infrastructure and enabling works.

Construction of the two hotel buildings

350 keys

100 DoubleTree + 250 Hilton Garden Inn.

₹1.41 crore per key

Inclusive of rooms, MICE, F&B, shared infrastructure and enabling works.

Comprehensively estimated

Based on current market conditions and applicable regulations.

Long-term value

A scalable, future-ready asset for Noida International Airport.

The cost estimate is indicative. Final costs may vary based on floorplate geometry, vertical circulation, parking, service access, setbacks, statutory exemptions and detailed design development.

09Arrival

What will Jewar remember us for?

More than a hotel: a ripple that reaches far beyond the runway.

Airport terminal at sunset
4,700+Jobs createdDirect and indirect employment
40%Local procurementStronger regional businesses
100,000+Training hours (5 years)Skills for tomorrow
100,000+Tourists annuallyThrough stay, dining and experiences
250+MSME suppliersLocal sourcing, lasting opportunities
35%Lower carbon footprintSustainable and responsible growth

The people behind the numbers

The flight doesn’t end at arrival.

PeopleGlobal careers, local lives.
PartnersStronger local businesses.
SkillsCapabilities for tomorrow.
TourismMore visitors, more stories.
MICEGlobal events, real opportunities.
Supply chainsLocal sourcing, lasting impact.
PlanetA cleaner tomorrow for generations.
LEEDTargeting LEED Gold certification

Building a cleaner, brighter tomorrow.

Responsible construction, sustainable operations and a lower carbon footprint: resource-efficient design aligned with global best practice for a future-ready airport campus.

The two hotels under construction beside the airport

Low carbon design

Optimised building design, efficient systems and renewable energy integration.

Energy efficiency

High-performance façade, smart BMS, LED lighting and efficient HVAC.

Water conservation

Low-flow fixtures, rainwater harvesting and treated water reuse.

100% plastic free

No single-use plastics across rooms, dining, banquets and operations.

Sustainable materials

Locally sourced, low embodied carbon and responsible procurement.

Healthy spaces

Better indoor air quality, natural light, green landscaping and wellness-focused design.

Sustainable operations

Measurable actions, lasting impact.

Renewable energyOn-site solar with grid integration.
Water positivityRainwater harvesting, STP and landscape reuse.
Zero single-use plasticsAcross rooms, F&B, banquets and operations.
Green landscapesNative planting, heat island reduction, biodiversity.
Low emissionsEV charging, clean mobility, efficient logistics.
Circular operationsWaste segregation, recycling, food waste management.
10The guest journey

From airport shuttle to room in 29 minutes.

A seamless journey from the terminal through check-in and keyless entry, to the room.

0–8 min

Airport shuttle

A dedicated, frequent shuttle service from the airport terminal.

8–15 min

Hotel check-in

Express and personalised check-in.

15–22 min

Keyless entry

Go straight to your room with a digital key.

22–29 min

Room

Arrive. Unwind. You’re there.

A 24-hour hotel

Always on, always ready.

02:00Crew & transit arrivalsA smooth stop between journeys.
05:00Early breakfastFresh starts for early flyers.
11:00Business travellersProductive days begin here.
14:00Meetings & eventsA destination for global gatherings.
18:00Social eventsConnections beyond business.
21:00DiningExceptional cuisine, all day, all night.
23:00Late arrivalsA warm welcome at any hour.

Dedicated shuttle

Frequent, reliable, comfortable.

Faster check-in

Minimal formalities, more time for you.

Mobile key

Secure and seamless room access.

24/7 dining

Whenever you arrive.

Rest & recharge

Thoughtful spaces for every traveller.

Sustainable journey

A lighter footprint.

Business ready

Rooms, meetings and event spaces around the clock.

Flight-aware services

We sync with your flight schedule.

11Commercial strategy

Demand is engineered, not hoped for.

Eight integrated channels and multiple segments, with one goal: sustainable occupancy and superior returns for the 350-key dual-brand hotel.

A jet engine illustration with eight coloured sections representing demand channels

Loyalty / Honors

Repeat stays and direct bookings.

GDS

Global reach through Amadeus, Sabre, Travelport and more.

Airline contracts

Crew layovers and negotiated rates.

Crew agreements

Long-term tie-ups ensure consistent occupancy.

Travel trade

Tour operators and agents drive leisure and group flow.

Digital

Brand.com, OTAs and performance marketing for incremental demand.

MICE

Meetings, incentives and events deliver high-value business.

Corporate clients

Preferred partnerships create stable weekday demand.

Programmes that power performance

Dynamic pricing

Real-time pricing to maximise yield.

Revenue management

Data-led forecasting and inventory control.

Channel mix optimisation

The right business mix for the best returns.

Direct booking engine

Lower acquisition cost, higher loyalty conversion.

Loyalty engagement

Targeted offers and member experiences.

Digital marketing

Always-on campaigns to drive demand.

Corporate & airline programmes

Contracted rates and volume assurance.

MICE solutions

End-to-end planning and seamless execution.

Stronger occupancyHigher RevPARSustainable growth
12Risk mitigation strategy

Proactive planning for a safe, timely and successful development.

Key risk area
Key risk
Our approach
Outcome
Regulatory & approvals
Delays in approvals and clearances
Early engagement with the airport operator and authorities
Timely approvals and smooth delivery
Design & construction
Cost and timeline overruns
Robust project management and optimised design
On-time, on-budget delivery with high quality
Financing & financial
Interest rate fluctuations and funding risks
Conservative leverage and hedging as appropriate
Financial stability and resilient returns
Market demand
Slower ramp-up and demand uncertainty
Dual-brand strategy to capture multiple traveller segments
Strong occupancy and diversified demand
Operations
Service consistency, talent and brand compliance
Experienced operator, standard operating systems and pre-opening readiness
Smooth, consistent and high-quality operations
Environmental & social
Environmental compliance and community expectations
Sustainable design and efficient systems
Lower environmental impact and positive stakeholder relations